Shipping policy

Shipping Methods and Costs

We offer a variety of shipping options to suit your needs and budget. Shipping costs are calculated based on the weight of your order and your chosen shipping method. You will see the estimated shipping cost displayed during checkout before finalizing your purchase.

Processing Times

Orders are typically processed and shipped within 3 business days of placement. Once your order ships, you will receive a confirmation email with a tracking number to follow your package's progress.

International Shipping

We are pleased to offer international shipping to several countries, including:

  • Australia
  • Singapore
  • United States of America (USA)
  • United Kingdom (UK)

However, there may still be some limitations based on carrier restrictions. During checkout, you will be able to see if your chosen destination is available.

Important Note on International Taxes and Duties

Please be aware that the quoted shipping costs do not include any applicable import taxes, customs duties, or other fees levied by the destination country. These fees are the responsibility of the recipient and are typically collected upon delivery by the carrier.

For more information about potential import taxes and duties, please contact your local customs office or consult their website. Temurun Coffee is not responsible for any delays or additional charges incurred due to customs clearance.

Delivery Restrictions

We are currently unable to ship to P.O. boxes or APO/FPO addresses. Additionally, we reserve the right to restrict shipping to specific areas based on carrier limitations.

Order Tracking

Upon shipment of your order, you will receive a confirmation email containing a tracking number. This number allows you to track the progress of your package directly on the carrier's website.

Lost or Damaged Packages

In the rare event that a package is lost or damaged during transit, please contact Temurun Coffee Customer Service immediately at info@temuruncoffee.com. We will work with the carrier to locate the package or facilitate a replacement order as needed.

Service Interruptions

While we strive for consistent service, unforeseen circumstances such as holidays or carrier delays may occasionally impact delivery timeframes. We will make every effort to communicate any potential delays promptly.

Updates to Shipping Policy

Temurun Coffee reserves the right to update this Shipping Policy at any time. We will post any changes on this page and encourage you to review it periodically.

Contact Us

If you have any questions regarding our Shipping Policy, please do not hesitate to contact Temurun Coffee Customer Service at info@temuruncoffee.com.

March 2024