Refund policy

Temurun Coffee ("Temurun Coffee," "we," "us," or "our") is committed to providing our customers with a delightful shopping experience. We understand that on occasion, you may need to return an item. To ensure a smooth and efficient return process, we have established the following Return and Refund Policy.

Return Eligibility

You may return most new, unopened items purchased online within 7 days of delivery for a full refund. The following conditions must be met for a return to be accepted:

  • The item must be in its original, unopened, and undamaged packaging.
  • Items that have never been used or opened
  • The item must not be a product excluded from the return policy (see below).

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Final Sale items (clearly marked on the product page)

Return Process

To initiate a return, please follow these steps:

  1. Self-Serve Return: Sign in to your Temurun Coffee account and navigate to the "Order History" section. Locate the order containing the item(s) you wish to return.
  2. Initiate Return Request: Select the item(s) for return and provide a brief reason for your return. Submit the request for review.
  3. Review and Approval: We will promptly review your request and send you a confirmation email with a Return Authorization (RA) number if approved.
  4. Ship the Package: Clearly mark the RA number on the outside of the return package. Attach the shipping label to the package and drop it off at a designated carrier location

Return Shipping Costs

You are responsible for the cost of return shipping. 

Refunds

  • Upon receipt and verification of your returned item(s), we will issue a full refund to your original payment method within 20 business days.
  • You will receive an email notification when your refund has been processed.
  • Please note that it may take additional time for your bank to post the refund to your account.

Exceptions

We reserve the right to deny a return if the item does not meet the eligibility requirements or if we believe the return is fraudulent or abusive.

Customer Service

If you have any questions regarding our Return and Refund Policy, please do not hesitate to contact our Customer Service team at info@temuruncoffee.com. We are here to assist you and ensure your satisfaction.

March 2024